- I already have a website. Can you improve it instead?
- Often, yes. We test your current site for speed, Google and how easy it is to get in touch, then tell you honestly whether it is worth fixing or cheaper to rebuild. If you rebuild, we move your content and keep your Google rankings safe with proper redirects.
- What do you need from me to get started?
- Answers to the quote questions, your logo if you have one, and some photos of your work or premises. We help write the words, so you do not need to. After that, a short call and a few minutes to check each draft.
- How do I pay?
- Half when we start and the rest when you are happy and the site goes live, by bank transfer or a secure payment link. Monthly plans are paid monthly with no minimum term.
- Do you only work in London?
- No. We are based in London and work with businesses across the UK. Everything can be done by phone, video call and email, so where you are does not slow anything down.
- Do I own my website?
- Yes. You own your content and your design. If you ever leave, we hand everything over.
- Do I have to take a monthly plan?
- Not for a website. Plans are optional, and without one we hand the site over for you to host yourself. Systems and CRMs are the exception: they include £79 a month for hosting, security and backups.
- How long does a website take?
- Most websites are live within 1–2 weeks of the first call, once we have your photos and text.
- Can I change things myself?
- Yes. On sites with a dashboard you update menus, prices and photos yourself. On any plan you can ask us to do it, and small changes are included in Care and Fully managed.
- Is my website secure?
- Yes. Every website we host has an encrypted connection, always-on protection against attacks and bad bots, spam filtering on forms, a one-time-code login on any dashboard, and automatic backups. Standard sites have no WordPress or plugins to hack.
- Can I cancel a plan?
- Yes, with 30 days' notice. No long contracts.